Cranberrycandy.com Disclaimer & Privacy Policy:

We take privacy very seriously. We will never share nor sell your private information such as (email, name, address and credit card information). Though we have to retain certain information in-order to process and ship your orders. All orders are processed through our secure SSL encrypted connections. We use third-party tools in-order to track shipments, process orders and check on site performance and as such these tools may collect information about you and your computer.

Google AdSense
COPPA
CalOPPA
CAN-SPAM
Our Contact Information
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
      To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      To improve our website in order to better serve you.
      To quickly process your transactions.
      To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
      Help remember and process the items in the shopping cart.
      Understand and save user’s preferences for future visits.
      Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders

Shopping cart, any feature requiring jquery

over the telephone .

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes:
      On our Privacy Policy Page
Users are able to change their personal information:
      By logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions.
      Process orders and to send information and updates pertaining to orders
      We may also send you additional information related to your product and/or service.
      Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be accordance with CANSPAM we agree to the following:
      NOT use false, or misleading subjects or email addresses
      Identify the message as an advertisement in some reasonable way
      Include the physical address of our business or site headquarters
      Monitor third party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly
      Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can
      Follow the instructions at the bottom of each email.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
cranberrycandy.com
Chicago
USA
922 W WASHINGTON BLVD
IL
60607
info@cranberrycandy.com
312.351.2575
Last Edited on 2014-10-20

Refund Policy:

Our products come with a 100% satisfaction guarantee, so if you are less then satisfied with the quality or freshness of our products we will either reship the item or refund you the total value. As our products are perishable food items, once they leave our facility we cannot accept returns. All sales are final.

Wholesale refund policy:

If your order arrives damaged such as the package seals are broken, the boxes are damaged or the product as spilled you have 10 days of receipt to return your order(s) to us for a refund or exchange.

Shipping Policy:

We have many delivery options available through our carrier of choice: UPS. At this time we do not offer other carrier options.

Our standard delivery option is through UPS ground where your order will arrive 4-7 business days (at most) after we ship it. Please allow 2-3 days to process your order. For expedited shipping we offer two day (UPS 2nd Day Air) and overnight (UPS Next Day Air Saver) for delivery Monday through Friday. Expedited shipments are given priority status in our warehouse and generally processed within 1-2 business days, provided all ordered products are in stock. Weekend delivery is not available.

Signature confirmation is available per request for an extra charge. Though it is not available for purchase online. To make arrangements please contact customer service at 312.351.257.

Shipping rates are calculated at checkout through UPS’s automated tools based on your total order weight and shipping method.

For order greater than $1000 (USD), corporate gifts, wholesale and volume orders please contact customer service at 312.351.2575 or email us at info@cranberrycandy.com for a quote.

If you need your order by a certain date, we recommend you contact customer service before placing your order so we can advise on the most appropriate delivery option or make special arrangements. Though we cannot issue refunds for orders not delivered by a specific date, we work hard to get your candy out the door as fast as possible.

Please note that we cannot be responsible for an order shipped to an incorrect address, due to an incorrect address entered by the customer at checkout. We also are not able to ship to Post Office Boxes. Please insure that we have a physical address in which to mail your order. If a P.O. Box address is provided to us in error, our customer service department will contact you by email or phone for a physical address.

For health reasons we cannot accept any candy for a refund, unless it had been damaged in transit. However, we do recognize that there are exceptions to every rule and certain situations may arise where a refund is reasonable.

To gain authorization for a return, please call us at 312.351.2575 or email us at info@cranberrycandy.com Please indicate the product name, item number and reason for your return. Please note, original order shipping costs are not refundable or transferable. Customers are responsible for the shipping costs on all returns. Please use a responsible carrier for your return, one that can provide you with a tracking number. Amy’s Cranberry Candy is not responsible for lost or damaged return shipment. Unauthorized returns will be refused.

We want you to be completely satisfied. If you have a question regarding a return, a product or even about shipping please give us a call at 312.351.2575 to see how we can help you.